Until now, there have often been no electronic information boards or loudspeakers at small train stations with fewer than 300 passengers boarding and alighting each day. A railroad spokesman was unable to say on tuesday exactly which stops are affected. The passenger association pro bahn considers the verdict appropriate.
Newspapers of the WAZ media group had reported on the ruling that the federal railway authority, as the state supervisory authority, had won against deutsche bahn.
According to the report, the railroad is obliged to "actively" inform all waiting passengers at stations and even at small stations about train cancellations and delays. It is not enough for posters to point out the numbers of information telephones. So far, however, there have been no complaints about these posters, said the railroad spokesman. The passenger association pro bahn does not think much of these expensive information telephone numbers. It was not acceptable that passengers also had to pay for information, said alexander drewes of the pro-bahn federal executive board.
The railroad wants to follow the court’s decision in essence. "At 1200 stations, the outline is undisputed and was planned anyway," the spokesman said. At stops with fewer than 100 passengers boarding and alighting each day, however, the railroad does not want to simply reschedule the installation. It should be clarified in court whether the installation of so-called text displays with integrated loudspeakers at these 600 to 700 stations is economically appropriate. The railroad can appeal on this point.
Pro bahn emphasized that the judges had strictly adhered to the EU regulation. In contrast to some southern european countries, germany has already come a long way in terms of passenger information, said drewes. The information is also urgently needed. "Passengers usually accept delays when they know if and when the train is coming."
According to the railroad’s punctuality statistics, delays and cancellations mainly affect long-distance travelers. Last year, one in five long-distance trains was late. The passenger association considers the wave of savings of earlier years to be a major reason. Long-distance trains spend too many hours in the workshop and there are too few replacements. In regional traffic, the trains are much more robust. The punctuality there is 95 percent.
In the past three years, the railroad has installed some 4,500 electronic information boards at 3,000 stations, according to a spokesman. The lack of delay notices at small stops was first noticed by the federal railroads office at lensahn and grobenbrode stations in schleswig-holstein. According to the WAZ report, nationwide inspections then revealed that these devices were in fact missing from one-third of all train stations. The railroad had refused to comply with a directive to that effect from the federal agency, which then sued.